Customer Service Charter
At Ray’s Outdoors, we are committed to knowing our customers and
meeting their outdoor leisure, lifestyle and entertainment needs.
We aim to provide each customer with a personalized, seamless experience that makes it easier for them to manage and enjoy their lifestyles.
Our Charter sets out how we propose to meet these commitments to our customers and the following are the basic commitments we make to our customers:
Customer Service
We are committed to:
•
providing strong and efficient customer service to all our customers, actively listening to
their needs and ensuring their needs are meet.
•
providing information about our products and services in plain language to enable you to
make and informed purchase decision that best suits your communications needs;
Your Privacy
We are committed to:
• protecting your personal information from misuse and loss and from unauthorised access,
modification or disclosure;
• providing you with access to your personal information that we have on record and taking
reasonable steps to keep your details accurate and up-to-date
• not contacting you for marketing purposes if you tell us you do not wish to receive such
contact from Ray’s Outdoors.
Billing and Payments
We are committed to:
•
providing you with bills and statements that are accurate, easy to understand and include
the detail you need;
•
providing you with a range of easily accessible payment methods which allow you to be in
control of your payment; and
Concerns and Complaints
We are committed to:
•
dealing with your concerns or complaints promptly, fairly, completely and courteously
informing you of how we propose to act, how long it should take and what the results
are;
•
reviewing your complaint through a senior manager, at your request, if you feel that it
has not been resolved to your satisfaction;
Contacting Ray's Outdoors
We are committed to:
•
enabling you to contact us in the way you prefer – by telephone, fax, online, in writing
or in person;
•
responding to your letters and emails within five working days; and
•
maintaining a customer support desk to service your sales, product, technical or general
enquiries.
General enquires, Sales, Products and Services information.
Head Office
340 Melbourne Road
North Geelong Victoria
3215 Australia
Email: support@raysoutdoors.com.au
Website: www.raysoutdoors.com.au
Phone: 03 5278 7633
Fax: 03 52789778
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